fabji's Privacy Policy
Your personal information is very important to us. Learn how fabji collects, stores, and protects your data.
1. Introduction
fabji ("we", "our", "platform") is a trusted online gaming and betting platform in Bangladesh. When you register on fabji, play games, or use our services, you share certain personal information with us. This privacy policy explains how we collect that information, what purposes we use it for, and how we keep it secure.
By using our platform, you will be considered to have agreed to the terms of this privacy policy. We therefore ask you to read this policy carefully. If you have any questions, please contact our support team.
2. Information We Collect
fabji collects only the information needed to operate our services properly, keep your account secure, and provide you with a better gaming experience. The types of information are described below:
2.1 Identity Information
- Full name and date of birth (for age verification — only those aged 21 and above may register)
- Email address
- Mobile number (for bKash, Nagad, Rocket, or Upay verification)
- National ID card or passport details (for KYC verification)
2.2 Financial Information
- Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
- Transaction history — records of deposits and withdrawals
- Wallet balance and bonus information
We never store your full bank card number or PIN. All financial information is transmitted and stored securely via SSL encryption.
2.3 Technical Information
- IP address and device type
- Browser type and operating system
- Cookies and session data
- Website activity logs (login times, game play history)
2.4 Communication Information
- Records of live chat conversations
- Email messages and details of complaints
- History of your communications with us
3. How We Use Your Information
fabji uses the information we collect only for specific and lawful purposes. Those purposes are set out in detail below:
3.1 Account and Service Management
We use your information to complete your registration and login process, verify your account, and assist with password recovery.
3.2 Processing Financial Transactions
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. The minimum deposit amount is ৳300 and the minimum withdrawal is ৳500.
3.3 Fraud Prevention and Security
We analyse technical and identity information to ensure account security, prevent unauthorised access, and detect fraud.
3.4 Improving Customer Service
Our 24/7 Bengali live chat support team uses your information to resolve your issues quickly. Your complaints and feedback help us improve our service quality.
3.5 Bonuses and Promotions
Your gaming history and transaction data are used to correctly issue and manage the 150% welcome bonus, VIP cashback, and other promotional offers.
3.6 Meeting Legal Obligations
Information is retained as necessary to comply with applicable laws and regulations, respond to lawful requests from investigating authorities, and ensure responsible gaming.
4. Sharing Information with Third Parties
fabji does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, in certain circumstances we may share information with trusted partners:
4.1 Payment Processors
Financial information required to complete bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment institutions. These institutions handle information in accordance with their own privacy policies.
4.2 Technology Service Providers
Technology partners engaged to operate our platform (such as server hosting and data analytics) may access limited necessary information. They operate under strict confidentiality agreements.
4.3 Legal Authorities
Information required to comply with court orders, lawful requests from investigating agencies, or applicable legal obligations may be provided to the relevant authorities.
5. Cookie Policy
Cookies and similar technologies are used on the fabji website. Cookies are small data files stored on your device that help improve your browsing experience.
| Cookie Type | Purpose | Validity |
|---|---|---|
| Essential Cookies | Maintaining login sessions and security | Deleted at end of session |
| Functional Cookies | Remembering language preferences and user settings | 30 days |
| Analytics Cookies | Analysing website usage patterns | 90 days |
You can disable cookies from your browser settings. Please note, however, that disabling certain cookies may limit some features of the website.
6. Data Security and Protection
fabji uses the latest security technology to ensure the protection of your personal information. The key features of our security measures are outlined below:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted, so third parties cannot read it.
- Two-Factor Authentication: Two-factor authentication is provided for additional security at login.
- Secure Data Storage: Your information is stored in an encrypted database and can only be accessed by authorised staff.
- Regular Security Audits: Our systems are regularly tested for security vulnerabilities.
- Fair Play Assurance: All gaming activities are conducted in a transparent and fair manner.
Please note, however, that no data transmission over the internet is 100% secure. We strive to ensure the highest level of protection, but we cannot guarantee complete security.
7. Data Retention Period
fabji retains your information only for as long as necessary. The retention periods for different types of information are given below:
- Account Information: For as long as the account is active and for a minimum of 5 years after closure (as required by legal obligations).
- Financial Transaction Records: Up to 7 years as required by law.
- Communication Records: 3 years after resolution of a complaint.
- Technical Logs: Up to 1 year for security analysis purposes.
Once the specified period has passed, your information is securely deleted or anonymised so that no individual can be identified.
8. Your Rights Regarding Your Information
fabji believes you have clear rights over your own personal information. Your rights are set out below:
8.1 Right to Access Information
You may ask us at any time what information we hold about you. We are obliged to provide the relevant information.
8.2 Right to Correct Information
If your account contains incorrect or outdated information, you may request that it be corrected. Our support team will assist you with this.
8.3 Right to Delete Information
You may request that your account be closed and certain information deleted. However, due to legal obligations and ongoing transactions, some information must be retained for a specified period.
8.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. In that case, write to us by email: [email protected].
9. Protection of Minors' Information
fabji is a platform for those aged 21 and above only. We do not knowingly collect or process personal information from any minor (under 21 years of age).
Age is verified at the time of registration and identity documents are checked during the account verification process. If we learn that a minor has opened an account by concealing their age, the account will be closed immediately and all information will be deleted.
We ask parents and guardians — please stay aware of your children's online activities and read our Responsible Gaming page if needed.
10. Changes to the Privacy Policy
fabji may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you through the following means:
- A notification will be sent to your registered email address.
- A notification will be displayed when you visit the website.
- The "Last updated" date at the top of this page will be changed.
Continued use of the platform after any changes will be considered as your acceptance of the new policy. If you have any objections after a policy change, please contact us or request that your account be closed.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
Support is available in Bengali 24 hours a day, 7 days a week.
We generally try to resolve your requests or complaints as quickly as possible. Complex privacy matters may take a little more time, but we review every matter with care.